Refund policy

RETURNS

After receiving your order, if the product is in new condition, you may return it within 30 days. Returns are free of charge in every country we deliver to: we send you a free return label and you choose between a refund or an exchange.

Register your return via our Return Request page, or contact us by email or through one of the channels listed on our Contact page.

Please note: we can only process a return once it has been registered through the link we send after you submit a return request. Through this link your return is pre-registered and you receive your free return label.

To start a return, you can also contact us directly at info@shraks.com.

Once your return has been received, it will be processed within 24 hours and you will receive a full refund or, if you have chosen one, your exchange item.

All returns must be sent to our returns centre in the Netherlands.

EXCHANGES

At Shraks, we want you to be completely satisfied with your purchase. If for any reason you need to exchange your product, we offer a hassle-free exchange policy.

If you are not happy with the size or the item, you may exchange it within 30 days of receipt at no cost. We will provide you with a free shipping label to return the item to us. Your exchange will be processed as soon as we receive the item.

To qualify for an exchange, your item must be unused, in the same condition as received, and in the original packaging.

To start an exchange, please contact our customer service team at info@shraks.com. They will guide you through the process.

LOST PARCELS

We are responsible if the parcel you return is lost in transit before it reaches us.

RETURN COSTS

Returns are always free of charge, whether you choose an exchange or a refund, in every country we deliver to. We send you a free return label.

WARRANTY

All our shoes come with a 180-day warranty against manufacturing defects. If something breaks within that period that isn't down to wear or misuse, send a photo to info@shraks.com and we'll send you a new pair.

REFUNDS

We will issue a full refund within 24 hours of receiving your return. Once your return has been processed, you will automatically receive an email confirmation. Please note that it may take some time for the refund to appear in your account, depending on your bank or payment provider. Since we use an SSL certificate on our website, which ensures a high level of payment security, we cannot process a refund to a card or account other than the original payment method used.

FRAUDULENT PAYMENTS

We use advanced security systems, such as SSL certificates and payment fraud analysis, on our website. If our system detects a fraudulent payment, your order will be automatically cancelled and the full amount refunded.