Política de reembolso

RETURNS

After receiving your order, if the product is in new condition, you may return it within 30 days. Returns are free of charge if you choose a store coupon. If you prefer a refund, the return shipping costs are your responsibility.

Register your return via our Return Request Page, or contact us using your email address or one of the communication channels listed on our Contact Page.

Please note: We can only process a return if it has been registered through the link we provide after you submit a return request. Through this link, the return is pre-registered, and you can choose between a store coupon (free return), purchasing a shipping label via our portal, or using your own shipping label.

To start a return, you can also contact us directly at info@shraks.com.

Once your return has been received, it will be processed within 24 hours. You will then receive either a full refund or the option to receive a store coupon.

All returns must be sent to our return center in the Netherlands.

EXCHANGES

At Shraks, we want you to be completely satisfied with your purchase. If for any reason you need to exchange your product, we offer a hassle-free exchange policy.

If you are not satisfied with the size or item, you may exchange it within 30 days of receipt at no cost. We will provide you with a free shipping label, for example from PostNL, to return the item to us. Your exchange will be processed as soon as we receive the item.

To qualify for an exchange, your item must be unused, in the same condition as received, and in the original packaging.

To start an exchange, please contact our customer service team at info@shraks.com. They will guide you through the process.

LOST PACKAGES

We are responsible if the package you return is lost during transport before it reaches us.

RETURN COSTS

Returns are free of charge when exchanging an item or when you choose a store coupon. However, if you choose a refund, the return costs are your responsibility.

REFUNDS

We will issue a full refund within 24 hours of receiving your return. Once your return has been processed, you will automatically receive an email confirmation. Please note that it may take some time for the refund to appear in your account, depending on your bank or payment provider. Since we use an SSL certificate on our website, which ensures a high level of payment security, we cannot process a refund to a different card or account other than the original payment method used.

FRAUDULENT PAYMENTS

We use advanced security systems, such as SSL certificates and payment fraud analysis, on our website. If our system detects a fraudulent payment, your order will be automatically cancelled and the full amount refunded.